Account & Data Deletion Policy

1. Purpose

FasstKart allows eligible users to request deletion of their account and personal data that is no longer reasonably required.

This process is designed to protect users from unauthorised deletion while allowing FasstKart to meet legitimate legal, financial, safety, fraud-prevention and dispute-resolution duties.

2. Who May Submit a Request

A deletion request may be submitted by the verified holder of a FasstKart account.

FasstKart may delay or restrict deletion where:

• An order, delivery or ride is active.
• A payment, refund or payout is pending.
• A complaint or dispute remains unresolved.
• The account is under fraud or security investigation.
• An outstanding amount or obligation remains due.
• Retention is required under applicable law.

3. Account Deletion Process

1. The logged-in user submits a deletion request.
2. FasstKart records the request and may verify the account holder.
3. Active orders, rides, payments and disputes are reviewed.
4. The account may first be restricted or deactivated.
5. Eligible data is deleted, anonymised or made inaccessible.
6. The user may receive confirmation after processing is complete.

Submitting a request does not mean immediate automatic deletion.

4. Identity and Request Verification

FasstKart may verify a deletion request through:

• Logged-in account session.
• Registered phone number or email.
• OTP verification.
• Recent order or ride information.
• Identity verification where reasonably necessary.

Do not share your password, UPI PIN, card PIN, CVV or banking password during deletion verification.

5. What Happens After Account Deletion

After processing:

• You may no longer be able to sign in.
• Saved addresses and preferences may be removed.
• Active sessions may be terminated.
• Promotional communication preferences may be disabled.
• Seller, driver or delivery-partner access may be withdrawn.
• Deleted information may not be recoverable.

Creating a new account later may require fresh registration, verification and acceptance of current policies.

6. Information FasstKart May Retain

FasstKart may retain limited records where reasonably required for:

• Orders, payments, refunds and accounting.
• Tax, invoice and financial recordkeeping.
• Fraud prevention and platform security.
• Complaints, claims and dispute resolution.
• Legal or regulatory compliance.
• Policy-acceptance records.
• Prevention of repeated platform abuse.
• Enforcement of contractual rights.

Where practical, retained information may be restricted, anonymised, archived or separated from active account use.

7. Seller, Driver and Delivery-Partner Accounts

Business and partner accounts may require additional review before deletion because they may contain:

• Pending customer orders.
• Undelivered items.
• Pending settlements or payouts.
• Active vehicles or service assignments.
• Customer complaints or safety reports.
• KYC, licence, insurance or business records.

Account closure does not cancel obligations that arose before the closure request.

8. Processing Timeline

FasstKart will endeavour to review and process a complete deletion request within a reasonable period.

Processing may take longer where identity verification, dispute review, payment reconciliation, fraud investigation or legal retention is required.

The request status displayed on this page should be treated as the current internal processing status.

9. Your Current Request Status

10. Submit an Account Deletion Request

Login to your FasstKart account before submitting a request.

11. Data Deletion and Privacy Contact

Publish karne se pehle email aur phone ko actual active business contact se replace karo.